Last Updated: 25/04/2025

We value your satisfaction and strive to deliver quality products. Due to the perishable nature of our items, returns and refunds are limited and subject to the terms below.

1. Returns Eligibility

We do not accept returns for edible or perishable goods.
However, if your item is damaged or incorrect, notify us on the same day of delivery with clear photos.

2. Refund Process

Refunds (if applicable) are issued only after we inspect the issue.
Once approved, the refund is processed to your original payment method.
Processing time may vary by bank or payment provider.

3. Late or Missing Refunds

If you haven’t received a refund:

Check your bank account again.

Contact your credit card provider.

Contact your bank.

If still unresolved, email us at support@desikosi.com.

4. Sale Items

Only regular-priced items may be refunded.
Items purchased under discount/sale are non-refundable.

5. Exchanges

We replace items only if they are defective or damaged.
To request an exchange, email us with the issue and product details.

6. Gift Items

If the item was marked as a gift and shipped directly to you, you’ll receive store credit upon return.
Otherwise, the refund will be sent to the original buyer.

7. Return Shipping

You are responsible for return shipping charges unless otherwise approved.
We recommend using a trackable shipping service for higher-value returns.
We do not guarantee receipt of returns without tracking.

Need help?
Email us at: support@desikosi.com
We’ll do our best to resolve your issue.

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